Shipping Policy

Last updated: August 17, 2026

Order Processing

Orders are processed after payment is confirmed.

Processing times may vary depending on the product, order volume, fulfillment requirements, holidays, and other circumstances. Any available processing or delivery estimate shown at checkout or in your order confirmation is an estimate and is not guaranteed.

You’ll receive an order confirmation after placing your order. When your order ships, we’ll send tracking information when it is available.

Shipping Options and Rates

Available shipping methods, delivery estimates, and shipping charges are shown at checkout based on your delivery address and the items in your order.

Shipping options and prices may vary by destination, product, package size, carrier, and fulfillment location.

We currently ship only to destinations that are available at checkout. If shipping is not available for your address, the order cannot be completed for that destination.

Delivery Delays

Delivery estimates are provided by the available shipping carrier or service and are not guaranteed.

Orders may be delayed because of weather, holidays, carrier disruptions, customs processing, incorrect address information, product availability, or other circumstances outside our control.

If your order is delayed, please contact us at Support@joyonlinestore.com with your order number so we can review the shipment.

Incorrect Shipping Information

Please review your shipping address carefully before completing your order.

If you entered an incorrect address, contact us at Support@joyonlinestore.com as soon as possible. We’ll review whether the address can be updated before the order is processed or shipped, but we cannot guarantee that changes will be possible after fulfillment has begun.

Customers may be responsible for additional costs caused by an incorrect or incomplete shipping address.

Order Cancellations

If you need to cancel an order, email Support@joyonlinestore.com within 24 hours of placing the order and include your order number.

We’ll do our best to cancel the order before processing or shipment begins. Once an order has entered fulfillment or shipped, cancellation may no longer be possible. If cancellation is unavailable, you may request a return in accordance with our Return and Refund Policy.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives and contact us as soon as possible if:

• Your item arrived damaged
• Your item is defective
• You received the wrong item
• An item is missing from your order

Please include your order number, a description of the issue, and clear photos of the item and packaging. We’ll review the issue and explain the available resolution in accordance with our Return and Refund Policy.

Lost or Missing Packages

If tracking shows that a package was delivered but you cannot locate it, please check with household members, neighbors, and the carrier first.

If you still cannot locate the package, contact us at Support@joyonlinestore.com with your order number and tracking information so we can review the situation.

Questions

If you have questions about shipping or delivery, contact us at:

Joy Online Store
Support@joyonlinestore.com